Business Continuity Management Activities

Aims to provide the continuity of Aksigorta operations, to effectively and seamlessly maintain value-creating critical products, services, and service activities, to reduce negative impacts, to predetermine risks for the continuity of processes providing value to customers and stakeholders, and to be prepared in times of crisis by developing measures. Human life and health are the top priority in the Company’s business continuity efforts.
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A Business Continuity Plan is created in order to protect business processes and valuable assets and to maintain the ability to do business after crises and events, and the effectiveness of the processes is ensured through tests and exercises.
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The structure of business continuity is developed based on the results of business impact analysis and risk assessment studies, and targets and performance criteria are identified based on data included in analysis activities, so that the organizational structure, business unit requirements, location, and system infrastructure are in harmony, and the development areas are determined.
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Audit and control activities, management reviews and corrective actions required for the continuous development of the business continuity management structure, and the necessary actions to identify risks and opportunities are provided by the management and the teams that the management assigns the responsibility for business continuity.
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Within the framework of these principles, the following activities were completed during the year:

• Business Impact Analysis studies were carried out during which all processes were taken into consideration and evaluated.

• Geographic backup requirement analysis and studies were conducted for the continuity of critical business processes.

• Crisis drills based on realistic possible scenarios were carried out with the interactive participation of the Crisis Management Team.

• A road map was created that covers the actions needed for possible crisis situations and the preparations of the responsible teams.

• Training and information activities were carried out to increase awareness about Business Continuity.

• Emergency communication system and support line practices were implemented to ensure employee safety in case of a crisis and to identify circumstances.