Our Customer Relations Policy
Customer Experience Constitution
As proud members of the Aksigorta family, we, together with our employees, follow these principles in order to deliver a better experience to our customers:
Article 1
Aksigorta offers its customers a personalized, positive and warm experience that inspires them to tell their friends.
Article 2
Aksigorta adopts the approach of “putting itself in the customers’ shoes” at every level of the organization.
Article 3
Together with its solution partners, Aksigorta owns the entire experience it delivers to policyholders.
Article 4
Aksigorta communicates with its customers in a simple, easy-to-understand manner.
Article 5
Aksigorta ensures that customers recognize potential risks and manage those risks effectively.
Article 6
The customers can quickly and easily access Aksigorta’s expert team.
Article 7
Aksigorta does its best to enable policyholders to continue their lives as usual, no matter what.
Customer First Team
The Customer First Team gives support to Aksigorta customers until their problems are resolved by providing them with a reliable and easy complaint resolution experience. The dedicated team analyzes complaint data in detail and obtains customer insights. The Customer First Team prepares and publishes customer stories and designs new processes in accordance with customer expectations. Meetings are held with business units on development areas based on these stories.