AWARDS & ACHIEVEMENTS
APRIL
IDC CIO Turkey Awards
Aksigorta is regularly recognized for its projects related to its next-generation insurance approach. In April, Aksigorta was presented with seven awards in three different categories at the IDC CIO Turkey Awards. This prestigious awards competition recognizes exceptional innovative digital applications of information technology leaders. Aksigorta took first place in the “Business Enablement” category with its Finish with Mobile project, second place with Fiat Connect Casco, and third place in the “Future of Work – Human-Machine Cooperation” category with the Risk Pricing Using Artificial Intelligence application. Aksigorta’s Digital Mirror project placed second and its Non-Motor Misuse project placed third in the “Future of Work Automation” category. The company’s IT Agile Transformation project came in third in the “IT Governance” category.
Kincentric Best Employers
Aksigorta was named the “Best Employer in Turkey” for the fourth time in a row at the Best Employers Awards organized by Kincentric, the world’s leading human resources and management consultancy firm. In the competition survey, conducted annually for more than 20 years, the awards are determined by the criteria of employee engagement, agility, engaging leadership and talent focus.
JUNE
Turkey Customer Experience Awards
Aksigorta won a Gold award in the category of “Best Customer Experience Team of the Year” with its Customer First project, which was established remotely during the pandemic. In the category of “Best Product and Service Development in the Financial Services and Insurance Sector,” Aksigorta was also presented with a Gold award for its Fiat Connect Casco initiative.
IDC European Data Strategy & Innovation Awards
Aksigorta’s Risk Pricing using Artificial Intelligence project, which introduced AI to the Turkish insurance industry, won first prize in the “Artificial Intelligence Innovation” category at the IDC European Data Strategy & Innovation Awards 2021. The innovative solution is an original and major development for end users in the insurance sector. Aksigorta’s project was the overall category winner from among 58 participating companies in Europe at the competition.
IDC Turkey Finance Technology Awards
Aksigorta won eight different awards in seven categories at the IDC Turkey Finance Technology Awards. Metin Demirel, Assistant General Manager of Aksigorta, was named the Financial Services Insurance CIO of the Year as part of the IDC Turkey Financial Technology Awards 2021. Aksigorta’s Risk Pricing Using Artificial Intelligence project won first place in the “Data Infrastructure” category. The Digital Mirror Intelligent IVR project placed first in the “Customer Experience” category while the Finish with Mobile Project captured second place in the same category. Aksigorta came in third with its Artificial Intelligence Supported WhatsApp Push Notification project in the “Digital Channels” category. The Agile Transformation project also placed third in the “Corporate Transformation” category. In addition, the Fiat Connect Casco project was awarded second prize in the “FSI Cooperation” category and the Non-Motor Misuse project placed first in the “Safety and Misuse Management” category.
A.C.E. Awards
Aksigorta was recognized for delivering a customer-oriented insurance experience with the power of its digital transformation by receiving an Excellent Customer Satisfaction award at the sixth edition of the A.C.E. Awards. The competition was organized by Sikayetvar.com, Turkey’s first and only platform measuring customer satisfaction. Aksigorta was presented with the Diamond award in the “Excellent Customer Satisfaction – Elementary Insurance Category A” at the A.C.E. Awards, where 91 national and international brands that best manage customer experience in 48 different sectors were recognized for their excellence.
SEPTEMBER
Brandon Awards Excellence in Human Capital Management Awards
Aksigorta won the Gold award with Pulse, an instant feedback application, in the “Most Unique or Innovative Talent Management” category in the Talent Management program at the Brandon Awards Excellence in Human Capital Management Awards. In addition, Aksigorta was presented with the Silver award with its Agency Development Program in the category of the “Best Sales Training Program for Extended Businesses” in the Sales Performance program.
NOVEMBER
Felis Awards
Aksigorta garnered the Curious award in the “Those Exciting with Insight” category at the Felis Awards, as a result of the insight efforts for its home insurance commercial. The winning advert featured the slogan “I’m Not Rich Enough to Pay for Insurance.” Discovering a barrier in the perception for unforeseen risks in society, except for compulsory insurance, Aksigorta designed a qualitative research study with FutureBright. The study surveyed people from different profiles, such as those with insurance, those without, homeowners, and renters. The research revealed that people prefer not to think about any potential bad or negative scenarios for their homes, which they consider a ‘safe space.’ In addition, those surveyed were found to lack information about insurance coverage and prices.
CX Awards
In recognition of its exceptional next-generation insurance experience and customer-oriented approach, Aksigorta was presented with two awards for its outstanding customer experience efforts in 2021. At the fourth edition of the CX Awards, Turkey’s first customer experience award competition, Aksigorta’s complaint management and satisfaction team won the Efficient Project Award in the “Extraordinary Customer Experience” category with its “Customer First” efforts and high performance. Aksigorta set up the complaint management and satisfaction team virtually as a new service within its call center operations. In addition, Aksigorta’s Video Insurance Counseling and Online Damage Appraisal Project garnered the Great Idea Award in the “Digital Customer Experience” category at the same competition. With this innovative service, damage adjustment can be performed with an online appraisal. Customers who use the Aksigorta mobile application can also speak with risk counselors via video or voice calls.